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Beluga Company is a cross-border e-commerce service providing Korean products to customers in the Philippines.

Because products are sourced internationally and shipped across borders, refund eligibility may differ from domestic purchases. By placing an order, customers agree to this Refund Policy.

Customers may request cancellation before Beluga Company has purchased or secured the product from the supplier. If approved, a full refund will be issued.

Once Beluga Company has purchased, secured, prepared, packed, or processed the product for international shipment, cancellation requests may be denied. This includes:

• •Supplier order confirmation
• •Product procurement
• •Warehouse preparation
• •Export processing

If a supplier runs out of stock, discontinues the product, or refuses fulfillment, Beluga Company will cancel the affected order and issue a full refund. No additional compensation shall be required.

Because products are sourced from Korean suppliers, supplier prices may occasionally change after a customer places an order. If a significant price discrepancy occurs, Beluga Company may:

• •Contact the customer for approval;
• •Offer an alternative product;
• •Cancel the order and issue a full refund.

Customers are under no obligation to accept revised pricing.

Due to the international nature of cross-border commerce, returns, exchanges, and refunds based solely on change of mind, personal preference, or incorrect selection by the customer are generally not accepted once the product has been procured or shipped.

Customers must notify Beluga Company within seven (7) calendar days of delivery. Claims must include:

• •Photos of the package
• •Photos of the product
• •Video evidence where reasonably possible

Beluga Company may provide a full refund, partial refund, replacement shipment, or store credit at its sole discretion.

If the customer receives a product different from the ordered item due to Beluga Company's error, Beluga Company will provide a replacement shipment or refund subject to verification.

The following shall not be considered defects: packaging updates, design revisions, label changes, minor color differences, manufacturer improvements, or supplier specification updates — provided that the product remains substantially equivalent.

If a shipment is confirmed lost by the shipping carrier, Beluga Company will investigate with the carrier. Upon confirmation, Beluga Company may provide a reshipment or refund depending on availability.

Beluga Company shall not be responsible for delays caused by Philippine Customs, government inspections, regulatory reviews, or import processing. Such delays do not qualify for refunds.

If a shipment is rejected, confiscated, destroyed, or returned due to import restrictions, prohibited items, customer documentation issues, or government regulations, Beluga Company shall not be obligated to provide a refund.

Customers are responsible for providing accurate delivery information. Refunds may be denied if delivery fails because of:

• •Incorrect address
• •Incorrect contact information
• •Refusal to receive shipment
• •Failure to cooperate with customs or courier

Approved refunds are typically processed within 5–15 business days depending on the payment provider and financial institution. Refund timing may vary.

Customers are encouraged to contact Beluga Company before initiating chargebacks. Fraudulent or abusive chargebacks may result in account restrictions and legal action where permitted by law.